Stitchify Terms of Use
These terms govern Stitchify, the apparel manufacturing and sales-support service provided by Kenichiro Tsuru (“we”; a later-formed company will succeed to this position). Using the service constitutes agreement to these terms.
Operator
- Service
- Stitchify
- Operator
- Kenichiro Tsuru, sole proprietor, trading as Stitchify
- Address
- 神奈川県海老名市中新田 2-7-6-203
- Contact
- info@stitchify.app
- Hours
- Weekdays 10:00–18:00 Japan time, excluding weekends and Japanese public holidays
The service is currently operated as a sole proprietorship. After a company is formed, that company will succeed to these terms under article 16(2), and we will announce the succession on the service.
Article 1 (Definitions)
- Service
- Stitchify and related features, including Make and Showroom
- User
- An individual or entity using the service, including registered users and guests
- Registered user
- A user who has created an account
- Make
- Specification and factory-arrangement features for manufacturing apparel and related goods
- Showroom
- Matching between users and creators such as influencers, photographers, and models
- Creator
- A person providing services on Showroom
- Individual contract
- A sale or service contract formed on the service between us and a user
Article 2 (Application and changes)
(1) These terms apply to all relations between us and users concerning the service.
(2) Separate terms and guidelines posted on the service, including guest-use conditions and the Specified Commercial Transactions disclosure, form part of these terms. If they conflict, the separate terms prevail.
(3) We may change these terms under Civil Code article 548-4 when the change suits users’ general interests or is reasonable and not contrary to the contract’s purpose. We will announce the new terms and effective date a reasonable time beforehand.
Article 3 (Accounts)
(1) Some features may be used without an account (article 4).
(2) Applicants must provide accurate, current information by the method we designate.
(3) We may refuse or cancel registration if information is false, the applicant previously breached these terms, the applicant is an anti-social force, or we otherwise find the applicant unsuitable.
(4) Users must keep IDs and passwords under their own control and must not let third parties use, borrow, or transfer them.
Article 4 (Guest use)
We may allow estimates and orders without an account. Scope, conditions, and limits follow on-service displays and Make-specific conditions. Standard orders that can receive an immediate firm estimate may proceed as guests; work that needs factory confirmation or custom specification may require registration or individual approval.
Article 5 (Showroom)
Showroom supports matching and performance between users and creators. Non-Make Showroom engagements may be offered. The fee on creator rewards is the greater of ¥10,000 and 40% of the reward. Where parties must ship rental or other goods between themselves, the parties ship and we are not liable for damage or loss of those goods.
Article 6 (Estimates and orders)
(1) An estimate is effective only during the validity period shown on the service.
(2) An order is formed when the user confirms it on the service and we accept it.
(3) We may decline an order if the specification cannot be manufactured, quantity or timing cannot be met, a prohibited act may be involved, or we otherwise have reasonable grounds.
Article 7 (Fees and payment)
(1) Fees are the amounts displayed on the service. Unless otherwise stated, displayed prices include consumption tax.
(2) Payment methods are credit card, bank transfer, and PayPay via Stripe, and any other method we designate.
(3) Ordinary payment-processing fees are borne by us. Reversal or re-payment costs caused by the user are borne by the user.
(4) Customs and import costs for international shipment are disclosed at estimate time.
(5) Ongoing Showroom engagements run for the agreed fixed term and do not auto-renew.
Article 8 (Lead time)
(1) Lead times vary with partner-factory capacity, so the lead time shown on the individual estimate is controlling.
(2) If delay is caused by force majeure, carrier accidents, partner-factory stoppage, or other circumstances not attributable to us, we will promptly notify the user and present a new lead time.
(3) Our liability for that delay does not exceed article 13.
Article 9 (Defects, cancellation, and returns)
(1) If a product has a defect attributable to us (specification mismatch, soiling, damage, or processing defects), the user may notify us within 7 days of arrival and request a free remake or refund.
(2) Because goods are made to order, cancellation, return, or exchange after confirmation is not accepted except as in the previous paragraph.
(3) Cancellation before production starts may be refunded after deducting actual costs.
Article 10 (Intellectual property)
Rights in designs and other materials uploaded by a user remain with that user or the rightful owner. We may use them as needed for manufacture, quality control, support, and legal compliance. Users warrant that they have the rights needed for uploaded content.
Article 11 (Notices)
Notices from us to users are given by on-service display or email to the registered address. In-app notices are primary; email and other channels are supplementary.
Article 12 (Prohibited acts)
- Acts contrary to law or public order
- Requests that infringe third-party rights
- Direct dealing with creators or partner factories known through the service, bypassing us
- Interfering with operations, unauthorized access, or reverse engineering
- Providing benefits to anti-social forces
- Any other act we find unsuitable
Article 13 (Disclaimers and limitation of liability)
(1) We do not guarantee sales, audience, or other results a user may expect.
(2) Except for willful misconduct or gross negligence, we are not liable for damage from interruption, suspension, or change of the service.
(3) Except for willful misconduct or gross negligence, our damages are capped at the amount the user actually paid us under the individual contract that caused the damage.
(4) We are not liable for disputes between a user and a third party, including a creator, but we will cooperate as needed for a smooth resolution.
(5) If the user is a consumer under the Consumer Contract Act, these limitations do not apply to the extent the statute makes them void.
Article 14 (Suspension and cancellation)
If a user breaches these terms or we find a risk of breach, we may suspend use, cancel orders, delete the account, or take other necessary measures without prior notice.
Article 15 (Personal information)
We handle personal information under the separate Privacy Policy.
Article 16 (Assignment and succession)
(1) Users may not assign their status or rights under these terms without our prior written consent.
(2) If we form a company or transfer the service by business transfer or merger, we may assign our status, registration data, and personal information to the successor. Users consent in advance.
Article 17 (Severability)
If any provision is invalid or unenforceable, the remaining provisions remain in full force.
Article 18 (Governing law and jurisdiction)
(1) These terms are governed by Japanese law.
(2) The district court with jurisdiction over our address is the exclusive court of first instance for disputes concerning the service.
Supplementary provision
These terms take effect on 2026-09-14.